I had a shockingly good experience with Microsoft tech support today. I was having trouble installing MS Windows XP SP3 (Adobe’s strong recommendation for CS4). No matter how many different ways I tried, it would not install. There was some sort of permissions issue. So I did the unthinkable:
I called Microsoft and asked for help.
Not only did they walk me through the process of removing the restrictions – they actually did it for me. The tech support agent, Kiruthika, actually took over my screen and stayed with me for over 30 minutes as she downloaded and installed all the necessary files to my PC, and ran and installed them.
So if you have the same problem (as many people seem to, based on my research), MS offers free awesome support for the SP3 transition.
I’m still buying Mac’s, but it’s nice to know that when I install windows on them, someone will be there.