A little more than a year ago, we brought you Crowd Control, the world’s largest library of Pre-keyed Alpha stock footage. We’ve been proud to see the product used in live events, broadcast and the web.
One of the biggest challenges we’ve faced with Crowd Control has been delivery. The download speed is slow. We know this. In fact, most of our customer service issues are around the delivery, not the product itself. We have tried to work with our host to improve speed, but they have not been able to help us. So we’re done with them.
It isn’t fair to our customers who are paying good money for a product that they can’t get. I have lost a lot of sleep on this. Crowd Control is an awesome product – but no matter how good the product, it’s worthless if people can’t get it.
As of Friday, May 14, the Crowd Control site will go down as we migrate to a different host. We are working out the details now, but it is unknown exactly how long it will be down. We expect about 2-3 weeks, but we can’t be sure.
We are not a big company, and because we understand what it’s like for the little guy, we have tried to keep our prices very low so that you can get the job done on a limited budget. Most other companies charge six times what we do.
The flipside of that, however, is that we have limited resources, and need to find a solution that balances both speed and cost. We have over 45,000 clips (some as large as 2GB), so we have to find the best solution to make that happen. We do not want to raise prices, and will do everything in our power to avoid that.
So, what we ask from you is a little patience while we figure this out. If you have any questions or concerns, please feel free to contact us @ crowdcontrol (AT) allbetsareoff (DOT) com.
In the meantime, if you need clips, you have until end of day Wednesday, May 13 to download them.
Thanks for your understanding.